FAQ - SafeLens

General Questions

What is SafeLens?

SafeLens is an AI-powered health detection application that analyzes images from your camera to provide educational health insights. It uses computer vision and machine learning to identify potential health indicators in facial features, skin conditions, and wellness signs.

Is SafeLens a medical device?

No. SafeLens is not a medical device and does not provide medical diagnosis. It's designed for educational purposes only and should never replace professional medical advice, diagnosis, or treatment.

How accurate is SafeLens?

SafeLens provides educational insights with varying confidence levels. While our AI is trained on extensive datasets, it can have false positives and false negatives. Always consult healthcare professionals for medical concerns.

Do I need to download an app?

No download required! SafeLens works directly in your web browser on any device with a camera. Simply visit safelens.org to get started.

Privacy & Security

Are my photos stored or shared?

No. All image processing happens locally on your device. Photos are analyzed in real-time and immediately deleted. Nothing is uploaded to our servers or shared with third parties.

What data do you collect?

We collect minimal anonymous usage analytics to improve our service (like scan types used and app performance). No personal images, health data, or identifiable information is collected.

Is SafeLens HIPAA compliant?

Yes, SafeLens follows HIPAA guidelines for health data protection. Since we process images locally and don't store personal health data, privacy risks are minimized.

Can I use SafeLens anonymously?

Yes! No account creation or personal information is required. You can use SafeLens completely anonymously.

Features & Usage

What scan types are available?

Free: Facial analysis, wellness scanner, emotion analysis, open mouth analysis
Premium: Intimate health, cancer detection, full body scans, aging analysis, circulation scanner, posture analysis

How many scans can I do per day?

Free users: Limited daily scans (3 facial, 2 wellness, 2 emotion, 3 mouth)
Premium users: Unlimited scans across all features

What devices are supported?

SafeLens works on any device with a camera and modern web browser: smartphones, tablets, laptops, and desktop computers. Supported browsers include Chrome, Firefox, Safari, and Edge.

Can I save my scan results?

Scan history is stored locally on your device. Premium users can export detailed reports. Results are not stored on our servers.

Premium & Pricing

How much does SafeLens Pro cost?

SafeLens Pro is available for a one-time payment of $9.99, providing lifetime access to all premium features. No monthly subscriptions or hidden fees.

What's included in Pro?

• All scan types (intimate health, cancer detection, full body)
• Unlimited daily scans
• Advanced AI features (aging, circulation, posture)
• Detailed medical guidance
• Export reports and history tracking
• Priority customer support

Is there a free trial?

Yes! You can use several scan types for free with daily limits. This lets you experience SafeLens before upgrading to Pro.

Can I get a refund?

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with SafeLens Pro, contact support@safelens.me for a full refund.

Technical Support

Camera not working?

• Check browser permissions for camera access
• Ensure no other apps are using your camera
• Try refreshing the page
• Use a supported browser (Chrome, Firefox, Safari, Edge)

Poor analysis results?

• Ensure good lighting (natural daylight is best)
• Position yourself properly in the frame
• Keep the camera steady
• Clean your camera lens
• Follow the on-screen positioning guidelines

App running slowly?

• Close other browser tabs and applications
• Ensure stable internet connection
• Try using a different browser
• Restart your device if issues persist

Still need help?

Contact our support team at support@safelens.org. We typically respond within 24 hours.

SafeLens

Frequently Asked Questions