SafeLens
Help Center
Find answers to common questions about SafeLens
Getting Started
Learn how to use SafeLens for the first time
Best Practices
Tips for getting accurate analysis results
Troubleshooting
Solve common technical issues
Getting Started
How do I start my first scan?
1. Click "Start Free Scan" on the homepage
2. Choose your scan type (facial, wellness, etc.)
3. Allow camera access when prompted
4. Position yourself according to the on-screen guidelines
5. Click "Capture & Analyze" to begin
What scan types are available for free?
Free users can access:
• Facial analysis (3 scans/day)
• Wellness scanner (2 scans/day)
• Emotion analysis (2 scans/day)
• Open mouth analysis (3 scans/day)
Do I need to create an account?
No account creation is required. SafeLens works immediately without registration. Your scan history is stored locally on your device.
Camera & Technical
Why can't I access my camera?
Common solutions:
• Check browser permissions for camera access
• Ensure no other apps are using your camera
• Try refreshing the page
• Use a supported browser (Chrome, Firefox, Safari, Edge)
How do I switch between front and back cameras?
Look for the camera flip icon (circular arrow) in the top-right corner of the camera view. Click it to switch between your device's cameras.
What lighting conditions work best?
• Natural daylight is ideal
• Avoid harsh shadows or direct sunlight
• Ensure even lighting on your face
• Avoid backlighting (light behind you)
Understanding Results
What do confidence levels mean?
Confidence levels indicate how certain our AI is about the analysis:
• 90-100%: Very high confidence
• 70-89%: Good confidence
• 50-69%: Moderate confidence
• Below 50%: Low confidence - results may be unreliable
What do risk levels indicate?
• Low: No immediate concerns detected
• Medium: Some indicators worth monitoring
• High: Concerning signs detected - consider medical consultation
• Critical: Urgent medical attention may be needed
Should I trust the AI analysis?
SafeLens provides educational insights only. Always consult healthcare professionals for medical concerns. Our AI can have false positives and false negatives.
Premium Features
What's included in SafeLens Pro?
• All scan types (intimate health, cancer detection, full body)
• Unlimited daily scans
• Advanced AI features (aging, circulation, posture)
• Detailed medical guidance
• Export reports and history tracking
• Priority customer support
How much does Pro cost?
SafeLens Pro is available for a one-time payment of $9.99, providing lifetime access to all premium features.
Can I get a refund?
Yes, we offer a 30-day money-back guarantee. Contact support@safelens.me if you're not satisfied with your purchase.
Privacy & Security
Are my photos stored or uploaded?
No. All image processing happens locally on your device. Photos are analyzed in real-time and immediately deleted. Nothing is uploaded to our servers.
Is SafeLens HIPAA compliant?
Yes, SafeLens follows HIPAA guidelines for health data protection. Since we don't store personal health images, privacy risks are minimized.
What data do you collect?
We collect minimal anonymous usage analytics to improve our service. No personal images or identifiable health data is collected.
Still Need Help?
Our support team is here to assist you with any questions or issues.
support@safelens.org